FAQs Archive - Christmas Ham

Q: What if I prefer not to Order Online?

It's easy to place your Order In Person (instead of online). To do so, CLICK HERE to download a copy of the Christmas Ham Order form. Once you have completed your Order Form, you can return your order one of three ways: In Person at the store you wish to collect your order from (Ashgrove or Rosalie) Click Here for contact info Phone : Ashgrove 07 3366 2912 (#1) | Rosalie 07 3366 2912 (#2) Email : info@meatatbillys.com.au

Q: What other Christmas Items can I order online?

Meat at Billy's has so much more than just Christmas hams on offer. We have free range turkey and chicken, free range pork and lamb roasts, eye fillet logs, whole rib fillets and standing rib roasts, ribs and a whole lot more. We also have an extensive selection of our most popular Christmas items including sauces, jellies and gravy. All of the above can be ordered online and delivered to your door. Remember, there's FREE delivery for orders over $100.

Q: Can I change my online order once I have paid?

Unfortunately no. Once you have paid, your online order is confirmed. If you would like to add to your online order, simply place another order online and in the Notes section, enter a note saying "Please add to Order Number 'x'. If the total of the two orders is over $100 and the orders are both to be delivered on the same day, we will happily refund any delivery fees you may have been charged.

Q: Can I order a different size to what is on the website?

When you choose to Order Online, there are limited sizes and variations available. The products in our online store have a set minimum size, with the cost of each product calculated based on a minimum product weight and the per kilo price. This is what you pay at the checkout. You will never receive a product that is less than the minimum weight stated, however you may be lucky enough to receive one that weighs more than the minimum weight. If you do, enjoy :-) Should you have a specific size/weight you wish to order or have other order variations eg. stuffing, this can be done via our 'Order via Form' option. Click here for more details on how to Order via Form.

Q: What do I do if there is a problem with my delivery?

If you find there is an issue with your order once you’ve received it, please contact us within 24 hours of delivery either via email info@meatatbillys.com.au or phone 3366 2912 then select Option 3.

Q: Will you recycle my polybox?

Absolutely. If you wish to have us recycle your polybox, please leave it out for collection on your next scheduled home delivery. We will happily recycle and reuse all polyboxes that are clean and in useable condition.

Q: How is my order delivered?

Once your order is prepared, it is packed in a polybox with ice packs and sealed. Your order is then transported in a refrigerated vehicle which is registered with Safe Food Queensland. You can rest assured, your order will always be delivered in accordance with national food safety standards. Meat at Billy’s insulated polyboxes are a temporary cold-store solution only. Ideally your order should be transferred to a refrigerator or freezer as soon as possible and within two hours of delivery. If you are not home to accept your delivery, our delivery driver will leave it in a safe place, out of the sun, where possible.