Ideally, your order should be placed in the fridge immediately upon receiving. Therefore it is best to have the order delivered to an address where someone will be available to receive it. Deliveries can be made to a place of work. If a work place address is listed as the delivery address then we will assume that accepting personal deliveries is within the company’s rules and regulations.
We realise that certain situations are unavoidable and sometimes, you may not be available to receive your order. Each order is packed in an insulated polybox with ice and this will keep your order at a suitable temperature for up to 2 hours (depending on the weather).
If nobody is available to take collection of the order, we will do our best to contact you on the number you provide us to discuss a suitable place for us to leave your order. If instructed, we can leave your order with a concierge, at reception or any place designated by you. Once your order has been delivered, it is no longer the responsibility of Meat at Billy’s. All risk of loss or damage to the goods passes to you once we have handed over the goods.